Frequently Asked Questions


+ Why is multimedia better than traditional patient education?

Multimedia patient education is more engaging than traditional paper handouts or untargeted exam room posters. The audio and visual aspects of the videos help clinicians address educational barriers.

+ Can Health Mirror improve Clinical Quality Measures?

Yes, data from an advanced family medicine beta test site (with NCQA Level 3 PCMH recognition) showed improved clinical quality measures in areas of preventive health. This improvement was seen within 3 months of implementing Health Mirror.
Click here to read more about this case study.

+ Is Health Mirror used only in the exam room?

Health Mirror is most effectively used in the exam room, but also can be delivered:
  • To the patient's email before or after the visit
  • By a QR code to the patient’s smartphone after the visit
  • Prior to a procedure or vaccine injection after the initial physician contact
  • On a handheld device with a headset in the waiting room


+ How can Care Managers utilize Health Mirror?

Care managers can provide patients health content related to the patient as part of their chronic disease management. Emailing the patient prior to the interaction with the clinician expands upon traditional educational opportunities to beyond the office.

+ How does Health Mirror impact the practice workflow?

Utilizing Health Mirror has very little impact and fits seamlessly into a practice workflow. On average it takes less than 30 seconds to enter patient demographics into the Health Mirror interface.

+ Can a provider add their own content to Health Mirror?

Yes, physicians or administrators may link or upload their favorite patient health education videos.

+ Can Health Mirror integrate with my EMR?

Health Mirror is designed to work independently or with an EMR. Health Mirror has an API that can be used with EMRs that provide integration with third-party vendors.

+ What NCQA measures does Health Mirror reinforce?

Health Mirror reinforces NCQA 4A (2011 guidelines) and NCQA 4E (2014 guidelines). Through its reporting function, the number of patients who have viewed and or interacted with the device with a medical condition, such as diabetes, can be determined and matched against the practice’s total number of diabetics.

+ How have patients responded to Health Mirror so far?

Through exit interviews conducted at client sites, results have shown patients find the education engaging, have a positive experience, and interact with the video players. For those patients who are not interested, they are able to turn off the player. Including categories for relaxation and entertainment has also helped increase patient interaction and satisfaction. Our experience has been that as patients become familiar with Health Mirror, it becomes an anticipated part of the visit.

+ Where do you get the videos you display on Health Mirror?

We currently have agreements with several health content providers , including Healthy Roads Media and Milner Fenwick. They each produce excellent verified multimedia content about a comprehensive array of health topics. There are many other reputable producers of content, such as Dr. Mike Evans, the CDC, HealthiNations, and Passport to Health that we link to. We thoroughly evaluate all content according to the PEMAT tool

+ Can Health Mirror content be viewed on an iPad, tablet, or smartphone?

Health Mirror is supported on Windows, iPads, and Android devices.

+ What metrics are available to track how Health Mirror is being utilized in my practice/organization?

Health Mirror has the ability to track which patients are actually viewing the educational videos, a metric that cannot be tracked with traditional paper education.

+ How do I purchase Health Mirror?

Flexible pricing models are available, with no long-term commitment required. Contact us by phone or email for more details.